Privacy Policy

Last updated: October 6, 2026

Taxi Max VDR takes the protection of your personal information very seriously. This policy explains how we collect, use, disclose, and store this information when you visit our website or contact us for a service.

1. Information gathered

Depending on your request and the service you require, we can collect:

Your name and contact details, including your telephone number and email address;
The departure and destination addresses;
The date and time of the trip;
The number of passengers, luggage and planned stops;
Your flight number for an airport transfer;
The information you include in your message;
The details needed for a collection, delivery or vehicle assistance.

This information is transmitted to us through website forms, booking tools, telephone, email, or messaging services that you use to contact us.

Avoid submitting detailed medical information, payment card numbers, or any other sensitive information in the free text fields of our forms. For specific transportation needs, only provide the information necessary to organize the service.

2. Use of information

We use the necessary information to:

To answer your questions and requests;
Check availability and arrange services;
Confirm, modify or follow up on a reservation;
To communicate with you regarding your trip;
Perform invoicing, when necessary;
To process a complaint or resolve a problem;
To comply with our legal obligations.

Any use for promotional purposes requiring your consent will be subject to a separate request. A transport request does not constitute automatic registration for advertising communications.

3. Consent

When your consent is required, we ask for it for specific purposes, providing you with the information necessary to understand your choice.

You may refuse to provide optional information or withdraw your consent by contacting us, subject to applicable legal obligations. If information is essential for providing a service, its absence may prevent us from processing your request.

Simply visiting the site does not constitute consent to all possible uses of your information.

4. Access and communication

Access to information is limited to those who need it for their duties, including the person in charge of reservations, the driver assigned to the trip, and those responsible for billing.

We may also share the necessary information with suppliers who help us operate the site, manage bookings, or handle communications.

We do not sell your personal information. Disclosure to another third party must be authorized by your consent or permitted by law.

5. Wix and processing outside Quebec

Our site is hosted on Wix. Depending on the features used, Wix and its suppliers may process or store certain information outside of Quebec.

When processing outside Quebec is considered, we must assess the privacy factors and regulate this processing in accordance with applicable requirements.

To learn about the platform's practices, consult Wix's privacy policy .

6. Connection cookies

Our site may use connection cookies, also known as "cookies", to ensure its operation and, depending on the tools activated, to measure traffic or support advertising functions.

When non-essential cookies require your consent, you can accept or reject them using the options presented on the site.

You can also manage cookies in your browser. Blocking certain necessary cookies may limit functionality, particularly that related to booking.

7. Conservation and security

We retain information only for as long as necessary to fulfill the purposes for which it was collected, subject to legal retention obligations. When no longer needed, it is securely destroyed or anonymized in accordance with applicable requirements.

We implement security measures appropriate to the sensitivity of the information, including limiting access to accounts and files. However, no computer system can guarantee absolute security.

8. Your rights

Subject to the exceptions provided by law, you may request:

Access to the personal information we hold about you;
The correction of inaccurate or incomplete information;
Details on their use, communication and storage;
Withdrawal of your consent;
The communication of certain computerized information in a structured and commonly used format, where the right to data portability applies.

Submit your request in writing to the manager indicated below. We may verify your identity before releasing information and will respond within the applicable timeframes.

9. Questions and complaints

For any questions, requests or complaints regarding your personal information:

Person responsible for the protection of personal information
Name: [Enter the full name of the person in charge]
Company: Taxi Max VDR
Email: voituresderevesfr@gmail.com
Telephone: 514-378-6463

You can also contact the Quebec Access to Information Commission if you wish to obtain information about your rights or file a complaint.

10. Modifications

We may modify this policy to reflect changes in our services, tools, or applicable requirements. The current version is published on this page, along with its update date.